Stakeholders

Issues of Concern

Communication Channel, Response Method, and Communication Frequency

Employees

1. Labor-employer Relation

2. Employer Benefits

3. Occupational Health and Safety

4. Operation Performance

5. Education and Training

●Multiple Compliant Channels: Meetings with employees, Committee of environmental safety and health, Committee of labor safety and health

●Bilateral communication with the management

●Congress of labor union

●Labor-employer meetings

●Committee of Employee Benefits

● Supervising Committee of Labor Pension

Shareholders and Investors

1. Corporate Governance

2. Sustainable Development Strategies

3. Risk Management

4. Shareholders’ Participation

5. Operation Performance

●Investor Conference

●Investor section on the official website of the Company

●Shareholders’ Meeting: Annual Report

●Operation summary is published on a regular basis

Customers

1. Customer Information Safety

2. Customer Protection and Communication

3. Information Transparency

4. Products and Services

● Customer satisfaction survey

● Products and service email

Suppliers

1. Supplier Information Safety

2. Corporate Image

3. Information Transparency

4. Supplier Management

● Audits of suppliers

● Supplies From Suppliers: Investigation on abnormal supplies

● Secondary suppliers

Residents From the Community

1. Environmental Protection

2. Community Cares

3. Social Participation

4. Green Procurement

●Actively participate in charity events of cultural, environmental protection, and development in the community

Competent Authority

1. Compliance

2. Corporate Governance

3. Risk Management

4. Communication on Safe Environment With the Community

● Seminars, coping with the supervision and audits by the competent authority, establishing exchanges opportunities, setting up contact window, and maintaining good interaction with the competent authority

● Public information

● Official letter contacts